7 Star Cleaning Solutions Pty Ltd
Introduction
7 Star Cleaning Solutions Pty Ltd (ABN: 66 679 637 971) (“we”, “us”, “our”) is committed to protecting your personal information and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, store, and manage your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website at https://7starcleaningsolutions.com.au, contacting us, or engaging our cleaning services, you consent to the practices described in this Privacy Policy.
1. What Personal Information We Collect
We may collect the following types of personal information from you:
Contact and identity information:
- Full name
- Home or business address (including the property address where cleaning is to be performed)
- Email address
- Phone number
Service-related information:
- Type of cleaning service requested
- Property details (number of bedrooms/bathrooms, property type)
- Preferred service dates and times
- Special instructions or access arrangements
Payment information:
- Payment method details (processed securely through third-party payment providers — we do not store full card details)
- Invoicing and billing address
Communication information:
- Messages, emails, enquiries, feedback, and complaints you send us
- Records of phone calls for quality and training purposes (where we notify you)
Website usage information:
- IP address, browser type, and device type
- Pages visited and time spent on our website
- Referring website or search terms used to find us
- Cookie data (see Section 9 below)
2. How We Collect Personal Information
We collect personal information directly from you in the following ways:
- When you complete our online quote request or contact form on our website
- When you call, email, or message us via WhatsApp, Facebook, or Instagram
- When you book a cleaning service in person or over the phone
- When you leave a review or testimonial
- When you sign up to receive newsletters or promotional communications
We may also collect information indirectly through:
- Google Analytics and similar website analytics tools
- Google Business Profile (for reviews and messages)
- Social media platforms (Facebook, Instagram, LinkedIn)
3. Why We Collect and Use Your Personal Information
We collect and use your personal information for the following purposes:
- To provide cleaning services — to fulfil your service bookings, coordinate cleaners, and confirm appointments
- To communicate with you — to respond to your enquiries, send booking confirmations, service reminders, and follow-ups
- To process payments — to issue invoices and process payment for services rendered
- To improve our services — to understand your needs and enhance the quality and range of services we offer
- To send marketing communications — to inform you about promotions, special offers, and new services (you can opt out at any time)
- To comply with legal obligations — to meet our obligations under Australian law, including tax and financial record-keeping requirements
- To manage complaints — to investigate and resolve any complaints or concerns you raise
We will not use your personal information for any purpose other than those listed above without your consent, or unless permitted or required by law.
4. Disclosure of Personal Information
We may share your personal information with the following parties:
Service providers and contractors:
- Our cleaning staff and independent contractors who carry out cleaning services at your property
- Third-party service providers who assist us with IT, website hosting, payment processing, email delivery, and business operations
Professional advisors:
- Our accountants, lawyers, or business advisors where reasonably necessary
Legal and regulatory bodies:
- Government authorities, regulators, or law enforcement agencies where required by law, a court order, or to protect the safety and rights of individuals
We do not sell, rent, or trade your personal information to any third parties for their marketing purposes.
5. Overseas Disclosure of Personal Information (APP 8)
Some of our third-party service providers may store or process data outside Australia. These include:
- Google LLC (USA) — for Google Analytics, Google Workspace, and Google Business Profile
- Meta Platforms Inc. (USA) — for Facebook and Instagram communications
- WhatsApp LLC (USA) — for WhatsApp Business communications
- Email marketing platforms (e.g., Brevo/MailerLite) — may store data in the EU or USA
We take reasonable steps to ensure these overseas providers handle your personal information in accordance with the Australian Privacy Principles. By using our services, you consent to your information being transferred to these overseas providers where necessary.
6. Data Security
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:
- Password-protected access to all business systems
- Encrypted email communications
- Secure third-party payment processing (we do not store card details on our servers)
- Limited staff access to personal information on a need-to-know basis
- Secure disposal of paper records containing personal information
While we take all reasonable precautions, no data transmission over the internet can be guaranteed as completely secure. If you believe your personal information has been compromised, please contact us immediately.
7. Notifiable Data Breaches
We are subject to the Notifiable Data Breaches (NDB) scheme under the Privacy Act 1988. If we experience a data breach that is likely to result in serious harm to you, we will:
- Notify the Office of the Australian Information Commissioner (OAIC) as soon as practicable
- Notify affected individuals directly where required
- Take immediate steps to contain and address the breach
8. Data Retention
We retain your personal information for as long as necessary to provide our services to you and to meet our legal and tax obligations. Specifically:
- Client records are retained for a minimum of 7 years to meet Australian Taxation Office (ATO) requirements
- Marketing communications preferences are retained until you unsubscribe or request deletion
- Website analytics data is retained in accordance with Google Analytics’ standard retention policies (typically 26 months)
When personal information is no longer required, we will take reasonable steps to destroy or de-identify it.
9. Cookies and Website Tracking
Our website uses cookies and similar tracking technologies to enhance your browsing experience and collect analytical data. Types of cookies we use:
- Essential cookies: Required for the website to function (e.g., form submissions)
- Analytics cookies: Used via Google Analytics to understand how visitors use our website
- Marketing cookies: Used to track the effectiveness of our online marketing (if applicable)
You can control cookies through your browser settings. Disabling cookies may affect the functionality of our website.
10. Your Rights Under the Australian Privacy Principles
You have the following rights regarding your personal information:
Right to Access (APP 12): You can request access to the personal information we hold about you at any time. We will respond to your request within 30 days.
Right to Correction (APP 13): If you believe any personal information we hold about you is inaccurate, out of date, incomplete, or misleading, you may request that we correct it.
Right to Opt Out: You can opt out of receiving marketing communications from us at any time by:
- Clicking the “unsubscribe” link in any email we send
- Contacting us directly at the details below
Right to Complain: If you believe we have violated your privacy rights, you have the right to complain (see Section 12 below).
11. Accessing and Correcting Your Information
To request access to or correction of your personal information, please contact us in writing at:
Email: sales@7starcleaningsolutions.com.au
Phone: +61 415 867 070
Address: Noble Park, VIC 3174, Australia
We will verify your identity before processing any request. We may charge a reasonable fee for providing access to your information (we will inform you of any fees before proceeding). We will not charge a fee for simply making a correction request.
We aim to respond to all privacy requests within 30 days. In complex cases, we may extend this by a further 30 days and will notify you if this occurs.
12. How to Make a Privacy Complaint
If you have a complaint about how we have handled your personal information, please contact us first:
Email: sales@7starcleaningsolutions.com.au
Subject line: Privacy Complaint
Include: Your full name, contact details, and a description of your complaint
We will acknowledge your complaint within 5 business days and aim to resolve it within 30 days. If you are not satisfied with our response, you have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC):
- Website: www.oaic.gov.au
- Phone: 1300 363 992
- Post: GPO Box 5218, Sydney NSW 2001
13. Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites. We encourage you to read the privacy policies of any third-party websites you visit.
14. Children's Privacy
Our services are not directed at children under the age of 15. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us and we will delete it promptly.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technology, or legal requirements. The updated policy will be posted on our website with a revised “Last Updated” date. We encourage you to review this policy periodically.
For significant changes that affect how we use your data, we will notify you by email or by placing a prominent notice on our website.
16. Contact Us
For all privacy-related enquiries, requests, or complaints, please contact:
7 Star Cleaning Solutions Pty Ltd 📧 Email: sales@7starcleaningsolutions.com.au
📞 Phone: +61 415 867 070
📍 Address: Noble Park, VIC 3174, Australia
🌐 Website: https://7starcleaningsolutions.com.au
This Privacy Policy complies with the Privacy Act 1988 (Cth) and the 13 Australian Privacy Principles (APPs). It is designed to reflect requirements applicable from December 2026 when the small business exemption is removed.