7 Star Cleaning Solutions Pty Ltd
Introduction
These Terms and Conditions (“Terms”) govern your use of the services provided by 7 Star Cleaning Solutions Pty Ltd (ABN: 66 679 637 971) (“we”, “us”, “our”, “the Company”), including all cleaning services booked through our website at https://7starcleaningsolutions.com.au, by phone, email, or any other channel.
By booking a cleaning service with us, you (“the Client”, “you”, “your”) agree to be bound by these Terms. Please read them carefully before making a booking.
These Terms are governed by the laws of the State of Victoria, Australia and the Australian Consumer Law (ACL) as contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth).
1. Definitions
In these Terms:
- “Services” means the professional cleaning services provided by 7 Star Cleaning Solutions Pty Ltd
- “Booking” means your confirmed service appointment
- “Property” means the residential or commercial premises where cleaning services are to be performed
- “Cleaner” means the employee or contractor employed by 7 Star Cleaning Solutions to perform the cleaning services
- “Quote” means the written or verbal estimate of the cost of Services provided to you
2. Bookings and Confirmation
2.1 All bookings are subject to availability of our cleaning staff and must be confirmed by us in writing (including by email, SMS, or WhatsApp message).
2.2 A booking is only confirmed when you receive a confirmation from us. Verbal agreements alone do not constitute a confirmed booking.
2.3 By making a booking, you confirm that you are authorised to provide access to the Property and that you have obtained all necessary permissions (e.g., from a landlord or property owner) to have cleaning services performed.
2.4 You must provide accurate information about the Property, including its size, condition, number of rooms, and any specific requirements. Providing inaccurate information may result in additional charges or cancellation of the booking.
3. Quotes and Pricing
3.1 All quotes provided are estimates based on the information you provide to us. Final pricing may vary if:
- The actual size or condition of the Property differs from what was described
- Additional services are requested on the day of cleaning
- The cleaning takes significantly longer than estimated due to excessive dirt, clutter, or unusual conditions
3.2 We will notify you of any significant pricing variations before proceeding with additional work where possible. In cases where the extent of additional work is only discovered during cleaning, we will advise you as soon as practicable.
3.3 All prices are quoted in Australian Dollars (AUD) and exclude Goods and Services Tax (GST) unless otherwise stated.
3.4 Quotes are valid for 14 days from the date of issue unless otherwise specified.
3.5 We reserve the right to adjust our pricing with reasonable notice to existing clients.
4. Payment Terms
4.1 Residential Services: Payment is due on the day of service completion unless otherwise agreed in writing.
4.2 Commercial/Regular Services: Payment terms will be set out in a separate service agreement. Standard commercial payment terms are 14 days from the date of invoice unless otherwise agreed.
4.3 Accepted payment methods include:
- Bank transfer (EFT)
- Credit card or debit card (where available)
4.4 Late Payments: Invoices not paid within the agreed timeframe will incur a late payment fee of $25 per week or 10% per annum interest (whichever is greater) on the outstanding amount.
4.5 We reserve the right to suspend or cancel future services for any client with outstanding overdue payments.
4.6 All payment disputes must be raised in writing within 7 days of receiving the invoice.
5. Cancellation and Rescheduling Policy
5.1 Client Cancellation:
- Cancellations made 48 hours or more before the scheduled service: No charge
- Cancellations made 24–48 hours before the scheduled service: 50% of the quoted service fee may be charged
- Cancellations made less than 24 hours before the scheduled service or on the day: Up to 100% of the quoted service fee may be charged as a late cancellation fee
- No-shows (we arrive and cannot access the property): 100% of the quoted service fee will be charged
5.2 Rescheduling: You may reschedule a booking at no charge if you provide at least 48 hours’ notice. Rescheduling requests made within 24 hours of the appointment are treated as cancellations under Clause 5.1.
5.3 Our Cancellation: We reserve the right to cancel or reschedule a booking due to unforeseen circumstances, including illness, extreme weather, or other matters beyond our reasonable control. In such cases, we will provide as much notice as possible and offer an alternative date at no additional charge.
6. Access to Property
6.1 You must ensure that our cleaners have safe and unobstructed access to the Property at the agreed service time.
6.2 If access cannot be obtained at the time of the booking through no fault of our cleaners, the booking will be treated as a no-show, and the full service fee may be charged.
6.3 For end-of-lease or vacant property cleans, you must ensure that:
- Utilities (electricity and water) are connected and operational at the property
- The property is accessible (keys, codes, or agent access are arranged in advance)
6.4 We reserve the right to refuse service or terminate a booking if our cleaners are subjected to unsafe, threatening, or unreasonable conditions at the Property.
7. Your Obligations
7.1 Before the clean, you agree to:
- Remove or secure any fragile, valuable, or irreplaceable items
- Advise us of any known hazards at the Property (pests, mould, biohazards, structural issues, etc.)
- Advise us of any pets and secure them away from the cleaning areas
- Provide access to hot and cold running water and electricity
- Inform us of any cleaning products or materials you do not want used
7.2 You understand that we are not responsible for pre-existing damage, stains, or wear and tear that existed prior to the clean.
7.3 Any special instructions must be communicated in writing before the commencement of the service. Verbal instructions given only on the day may not be accommodated.
8. End-of-Lease and Bond Cleaning
8.1 Our end-of-lease cleaning service is designed to help properties meet real estate inspection standards. However:
8.2 We do not guarantee that any particular real estate agent, property manager, or landlord will approve the clean or that you will receive your full bond back, as this depends on factors beyond our control (including the condition of the property, the inspector’s standards, and pre-existing issues).
8.3 Re-clean Guarantee: If your property fails a real estate inspection for an area we have cleaned, we will return to re-clean those specific areas free of charge, subject to the following conditions:
- You notify us in writing within 72 hours of the failed inspection
- You provide written evidence of what specifically failed (inspection report or email from the agent)
- The failed areas are limited to those included in the original service
- The property has not been re-occupied or used since our clean
8.4 The re-clean guarantee does not apply to areas not included in the original booking, damage, or issues unrelated to cleaning (e.g., painting, maintenance, and carpet replacement).
9. Our Service Standards
9.1 We will perform all cleaning services with reasonable care and skill, using appropriate professional-grade cleaning equipment and products.
9.2 We use eco-friendly, non-toxic cleaning products where available. If you have specific product requirements or allergies, please advise us in writing before the service.
9.3 All our cleaners are trained, background-checked, and insured (see Clause 11).
9.4 We operate under a quality inspection checklist for all services. If you believe the standard of cleaning has not been met, please refer to Clause 10 (Complaints).
10. Complaints and Re-cleans
10.1 If you are dissatisfied with any aspect of our service, you must notify us in writing within 48 hours of service completion (for residential services) or within 72 hours (for end-of-lease services).
10.2 Complaints should be submitted to: sales@7starcleaningsolutions.com.au with photos and a description of the area of concern.
10.3 We will investigate your complaint promptly and, where a valid shortfall is identified, offer one of the following remedies at our discretion:
- A partial or re-clean of the affected area(s)
10.4 Complaints received after 48 hours (residential) or 72 hours (end-of-lease) may not be eligible for a remedy unless we determine the issue could not reasonably have been identified earlier.
11. Insurance and Liability
11.1 Public Liability Insurance: 7 Star Cleaning Solutions Pty Ltd holds public liability insurance. Details are available on request.
11.2 Damage to Property: We take every precaution to avoid damage during our cleaning services. In the event of accidental damage caused by our cleaners, you must notify us in writing within 24 hours of the service. We will investigate and, where our liability is established, arrange for repair or replacement of the damaged item up to the value of our insurance coverage.
11.3 Liability Limit: Our total liability to you for any claim arising from or in connection with our services is limited to the amount you paid for the specific service in connection with which the claim arises, except where this limitation is prohibited under the Australian Consumer Law.
11.4 We are not liable for:
- Damage resulting from pre-existing conditions, defects, or wear and tear
- Damage to items that were not secured or disclosed as fragile before the service
- Loss of personal property, cash, or valuables left unsecured at the Property
- Damage caused by defective or inappropriate cleaning products requested by you
- Any indirect, consequential, or economic loss
11.5 Nothing in these Terms excludes, restricts, or modifies any guarantee, right, or remedy provided under the Australian Consumer Law that cannot lawfully be excluded.
12. Australian Consumer Law Guarantees
12.1 Our services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a resupply of the service or a refund for major failures, and compensation for any other reasonably foreseeable loss or damage.
12.2 You are also entitled to have services repaired or re-performed if they fail to be of acceptable quality and the failure does not amount to a major failure.
13. Privacy
13.1 We collect and use your personal information in accordance with our Privacy Policy, which forms part of these Terms and is available at: https://7starcleaningsolutions.com.au/privacy-policy
14. Photography and Marketing
14.1 We may take before-and-after photographs of cleaning work at your Property for quality control and marketing purposes (e.g., website, social media, flyers).
14.2 Photographs will not include identifiable personal information. If you do not wish for photographs to be taken at your Property, please advise us in writing before the service.
15. Intellectual Property
15.1 All content on our website, including text, images, logos, and service descriptions, is owned by or licensed to 7 Star Cleaning Solutions Pty Ltd and is protected by Australian copyright law. You may not reproduce, distribute, or use any of our content without our prior written consent.
16. Subcontracting
16.1 We may use vetted, trained, and insured subcontractors to perform cleaning services on our behalf. We remain responsible for the quality and conduct of any subcontracted cleaning work.
17. Force Majeure
17.1 We will not be liable for any failure or delay in performing our obligations due to circumstances beyond our reasonable control, including natural disasters, pandemics, severe weather, power outages, industrial action, or government restrictions.
17.2 In such circumstances, we will notify you as soon as possible and will make reasonable efforts to reschedule your service at no additional charge.
18. Dispute Resolution
18.1 In the event of a dispute, both parties agree to first attempt to resolve the matter through good-faith negotiation.
18.2 If the dispute cannot be resolved informally, either party may refer the matter to Consumer Affairs Victoria (www.consumer.vic.gov.au) or seek resolution through the Victorian Civil and Administrative Tribunal (VCAT) for consumer matters.
18.3 These Terms are governed by the laws of Victoria, Australia, and both parties submit to the non-exclusive jurisdiction of the courts of Victoria.
19. Amendments to These Terms
19.1 We reserve the right to update these Terms at any time. Updated Terms will be posted on our website with a revised “Last Updated” date.
19.2 Continued use of our services after an update constitutes your acceptance of the updated Terms. For significant changes, we will provide reasonable advance notice.
20. Severability
20.1 If any provision of these Terms is found to be invalid, unlawful, or unenforceable, that provision will be severed from these Terms, and the remaining provisions will continue in full force and effect.
21. Contact Us
For all enquiries regarding these Terms and Conditions, please contact:
7 Star Cleaning Solutions Pty Ltd
📧 Email: sales@7starcleaningsolutions.com.au
📞 Phone: +61 415 867 070
📍 Address: Noble Park, VIC 3174, Victoria, Australia
🌐 Website: https://7starcleaningsolutions.com.au
These Terms and Conditions are compliant with the Australian Consumer Law (Schedule 2, Competition and Consumer Act 2010 (Cth)) and the laws of Victoria, Australia.